| Technical |
| Neptune considers technical capability as its core competency.
Engineers with relevant experience, exposure and educational
qualifications are leading the technical department. Neptune
Technical Team is committed to R&D in concrete technology.
Services of renowned concrete technologists are availed regularly
for better knowledge creation. |
| Quality Assurance |
| All ingredients are thoroughly tested for its
quality and physical properties in well equipped laboratories
of the respective plants. It ensures that each and every batch
of concrete coming out of the plant exceeds the requirements
of the clients and also quality standards as per IS code. Usage
of consistent quality cement, compatible admixture and correct
water cement ratio ensures dense and durable concrete. |
| Neptune purchases cement, admixtures and aggregates
from trusted sources. These materials are approved only after
rigorous testing, which minimizes variability in quality and
ensures more consistent concrete. Samples of all incoming raw
materials are checked by QC personnel. |
| Quality Control systems monitor every stage
of production and enable the company to achieve highest targets
in quality and consistency. |
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| Quality |
| Neptune is an ISO 9001:2000 certified (Intertek),
professionally managed, company with adequate systems and procedures
to ensure quality at all levels of operation. It has full-fledged
testing laboratories to monitor product quality. |
| The Quality assurance systems and procedures
implemented by Neptune Readymix Concrete monitors every stage
of the entire business process. Right from the processing of
order, purchase/control of materials and concrete mix design
to production, sales, delivery and control of concrete. |
| The quality system is periodically reviewed for
improvement on a continual basis. |
| Compressive strength of concrete: Cubes are
cast at the plant as well as at the site. Customer can therefore
ascertain that the concrete he receives at his site has the
designed strength. |
| Durability: Scientifically designed mixes to
ensure better durability of the structures. |
| Workability: Slump is tested immediately after
the production and at the time of pour. Required slump is ensured. |
| Test Certificates are issued regularly for testing
of concrete. |
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| Service |
| Neptune’s success has been the result of
its commitment to total customer satisfaction. It understands
the need for the timely delivery of a quality product, and is
dedicated to meet the customer’s requirements. With three
strategically located plants, a state-of-the-art batching and
delivery system, Neptune is uniquely positioned to make your
project a total success. |
| Neptune constantly endeavors to minimize the
delays and thereby causing less of inconvenience to its customers. |
| Neptune conducts regular training programs and
seminars by renowned experts for various fields for both the
internal and external customers on a regular basis so as to
propagate the best construction practices and also update the
customers on the recent developments in the Readymix Concrete
Industry. |
| Neptune is always striving to perform and deliver
the customer an outstanding experience. The highlights of its
Service Capability are given below. |
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Strategically located Batching
Plants. |
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Large fleet of Transit Mixers with the
capacity to expand at will |
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Sufficient concrete Pumps and well trained
pumping team |
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On time and prompt Delivery of concrete |
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Right people at right places to monitor
the complete operations effectively and smoothly on a real time
basis. |
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Excellent Customer Support before, during
and after the concreting. |
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Effective communication system between
customers and the Company. |
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Better site management practices during
operations at site |
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Educating the customer on the pre pour
and post pour –to dos by handing over pour guidelines. |
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Daily teleconferencing meeting of the
top management to review the pour track record and punctuality. |
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Complaint Policy in place to handle any
customer complaints thereby ensuring Customer Delight. Neptune
employs a qualified and experienced Engineer as Customer Support
Manager exclusively to handle this function. |
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